Strathbogie Shire Council

Tel 24/7: 1800 065 993

Help advocate for better public transport services

Wednesday, 31 May, 2017

Do you have a complaint about public transport in your town?

If so, Strathbogie Shire residents are invited to file their complaint with the Public Transport Ombudsman (PTO), which is a free, independent dispute resolution service for people with complaints about any kind of public transport in Victoria.

It is no secret that Shire residents who utilise the North East Line to get to Melbourne (or Sydney) are regularly plagued with delays, mechanical failures and are forced to travel via a V/Line bus to get to their destination.

Despite this, the State Government’s 2017-18 State Budget investment in regional public transport, announced earlier this month, will include a $1.45 billion Regional Rail Revival plan to deliver more train services and infrastructure for Victorians.

The State Government has also committed $43.5 million to the Seymour and Shepparton lines for additional coach services and infrastructure to increase train services.

Strathbogie Shire Mayor Amanda McClaren said the region would not get better services if residents weren’t utilising the service.

"If there are any complaints you have about ticketing, lack of disability access, Myki or buses not stopping, please lodge your complaint to the PTO," she said.

"In order for us to advocate for far better public transport services, we need to show there is a demand for the service.

"This is an ideal opportunity to tell the PTO, and State Government, about your poor experiences and ensure it gets acknowledged."

She said public transport was one of the key areas of advocacy highlighted in the 2017-2021 Draft Council Plan, and with two train lines running through our Shire, it is now time for the community members who utilise V/Line services to make their voices heard.

To lodge your complaint, visit their website at, connect with them on Facebook at or call 1800 466 865.

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